Banking customers expect seamless, personalized experiences across every touchpoint—from mobile apps to branch visits. Yet fragmented data across systems makes true personalization nearly impossible.
Lemnisk’s enterprise-grade Customer Data Platform unifies customer data in real-time, enabling banks to deliver the hyper-personalized experiences that drive engagement, conversions, and loyalty across all channels.
Channel Orchestration Sequencing
Lemnisk's AI-powered channel orchestration reaches customers through their preferred channels at the optimal moment. Ramanujan AI predicts the highest engagement probability while preventing customer fatigue. Coordinate seamless experiences across web, mobile, email, SMS, and WhatsApp with intelligent frequency management.
NBO-based Experience for Existing Customers
Recognize existing customers even before they log in with real-time identity resolution. Deliver AI-powered Next Best Offer (NBO) recommendations instantly across your website and paid channels—from credit card upgrades to loan offers—based on each customer's complete profile and behavior.
Finding User Intent
Identify high-intent leads in real-time by analyzing first-party and third-party data. Real-time segmentation and predictive scoring help your call centers engage prospects at peak readiness, accelerating conversion rates and optimizing acquisition costs.
Lead Nurturing
Recover incomplete journeys with intelligent lead nurturing. Lemnisk CDP identifies customers who started applications but didn't complete them, then orchestrates personalized follow-up campaigns through their preferred channels using real-time behavioral triggers.
