Voice to CDP

In today’s customer-centric world, capturing every voice interaction and turning it into actionable insights is a competitive necessity.

Lemnisk’s Voice to CDP is a revolutionary feature that feeds contact center recordings directly into your Customer Data Platform (CDP) by auto-transcribing, extracting sentiment, and unveiling topic insights — all in real time.

N-Dimensional Clustering
Fully Automated, End-to-End Integration
Real-Time Personalization and Customer Experience

N-Dimensional Clustering

Forget manual tagging. Advanced clustering algorithms group similar conversations automatically, enabling scalable analysis without human intervention.

End-to-End Integration

From call transcription to CDP segmentation, the process is seamlessly automated, eliminating operational bottlenecks and latency.

Real-Time Personalization and Customer Experience

Leverage voice data to trigger personalized campaigns, support proactive service, and enhance the overall customer journey based on real-time sentiment and intent.