In the travel and hospitality industry, exceptional customer experiences drive brand loyalty and repeat bookings – the foundation of sustainable revenue growth. Airline carriers and hotel chains need to deliver personalized experiences that meet evolving traveller expectations across every touchpoint.
Lemnisk’s enterprise-grade CDP unifies complex customer data in real-time, creating a complete view of each traveller and enabling hyper-personalized messages and offers tailored to individual preferences across all channels.
Deliver Personalized Experiences
Unify siloed customer data to create a holistic view of each traveler, including last travel dates, frequent travel periods, destination preferences, and booking patterns. Lemnisk CDP enables airline and hotel marketers to customize offers and messages in real-time based on individual travel behaviors and preferences.
Customer Profiling
Anticipate guest needs and exceed expectations with comprehensive customer profiles. Lemnisk CDP unifies data from past interactions, bookings, and preferences to help airlines and hotels deliver innovative, personalized experiences that drive satisfaction and loyalty throughout the customer journey.
Track Real-Time Prices
Keep travellers informed about price fluctuations and special offers in real-time. Lemnisk CDP enables dynamic messaging based on customers' last search intent, displaying the latest deals and discounts to drive immediate bookings and improve conversion rates.
Loyalty Programs
Maximize loyalty program engagement with AI-powered orchestration. Lemnisk CDP automates personalized reminders across channels about reward points, exclusive offers, expiration dates, and privileged customer benefits, driving repeat bookings and increasing program participation at scale.
