Lemnisk

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Lemnisk for Telecom

Delivering seamless customer experience for telecom brands with real-time
cross-channel personalization

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The telecom industry worldwide is known to be highly competitive and customer experience is considered to be an essential factor to ensure success and stability. With the exponential rise in internet users, delivering enriching digital experiences is the need of the hour for telecom marketers.

Lemnisk’s AI-driven CDP helps telecom companies achieve a competitive advantage by driving digital engagement through personalized customer experiences across channels and devices. The CDP allows marketers to get a 360-degree view for each customer and enables them to make their marketing efforts customer-centric and tailored to fit their needs.

Leveraging Customer Data
Telecom providers deal with a vast collection of data from different sources. Lemnisk CDP helps in unifying these structured and unstructured data to provide a 360-degree view of individual users. This single customer view helps in reducing churn rates and consistently improve customer loyalty over time.
Re-engaging Website Drop-offs
Acquiring new customers is . Lemnisk’s AI-driven CDP helps in re-engaging website visitors. This is done by tracking their website behavior and activity and tailoring personalized plans and offers by identifying their requirements.
Improve Customer Journeys
Cross-channel engagements create multiple customer touchpoints over different online and offline channels. With Lemnisk CDP, telecom marketers can ensure seamless and consistent customer journeys by identifying the preferred channels and touchpoints.
Building Customer-Centric Interactions
Some telecom customers prefer using the website, while others rely on mobile apps, retail stores, or customer care. Lemnisk’s AI-powered CDP identifies each customer’s preferred channels and touchpoints—web, app, SMS, email, WhatsApp, or in-store—and delivers personalized offers via an automation tool to drive stronger engagement.