Customer Success
Bangalore | India
Job Description
Responsibilities: Looking for a maverick who is passionate about increasing the digital share of Business for our different verticals.
- Overall responsibility for monthly/quarterly/annual revenue from a set of Strategic Clients
- Define and Execute strategy for retention and cross-sell for every account
- Understand clients' known and unknown needs and partner with Delivery and product teams to address client needs
- As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
- Engage with CMO, Head Digital Marketing, Head Digital, Head Analytics, Head – Innovation and other C-level executives
- Provide Client and market-level insights for product innovation
- Lead presales for the region & a given set of accounts
- Work closely with Clients toward Customer Advocacy for evangelizing Case Studies & PRs
- 3-6 years of experience with strong demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms
- Proven track record of upselling/cross-selling
- Experience in working with and influencing customers at multiple levels up to CXOs
- Must have excellent communication skills
- Willingness to travel, if required on short notice
- BFSI experience is a plus.
