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Manager / Senior Manager – Customer Success

Customer Success

Bangalore | India

Job Description

Responsibilities: Looking for a maverick who is passionate about increasing the digital share of Business for our different verticals.
  • Overall responsibility for monthly/quarterly/annual revenue from a set of Strategic Clients
  • Define and Execute strategy for retention and cross-sell for every account
  • Understand clients' known and unknown needs and partner with Delivery and product teams to address client needs
  • As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
  • Engage with CMO, Head Digital Marketing, Head Digital, Head Analytics, Head – Innovation and other C-level executives
  • Provide Client and market-level insights for product innovation
  • Lead presales for the region & a given set of accounts
  • Work closely with Clients toward Customer Advocacy for evangelizing Case Studies & PRs
  • 3-6 years of experience with strong demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms
  • Proven track record of upselling/cross-selling
  • Experience in working with and influencing customers at multiple levels up to CXOs
  • Must have excellent communication skills
  • Willingness to travel, if required on short notice
  • BFSI experience is a plus.

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